Terms of Service | Pavo AI

Using Pavo AI

These terms apply to the Pavo AI workspace at pavoai.app, including its image and video generation tools, prompt browsing, account features, and paid services. They describe the agreement between the website operator and people using the service. If you do not accept these terms, do not use the service.

We may update these terms as the service changes. Amendments will be announced at least seven days before they take effect. If you do not accept an amendment, you may stop using the service and close your account.

Account access

Provide accurate registration information and keep it up to date. You are responsible for protecting your credentials and for activity carried out through your account. Do not lend, transfer, or sell account access. We may refuse or terminate registration that uses another person's identity, contains false information, or fails the service's access requirements.

You may request account closure through available account controls or by contacting support. Closing an account does not erase outstanding payment obligations or records that must be retained for transaction, security, or legal purposes.

Inputs, outputs, and acceptable use

Pavo AI processes prompts and reference files to generate or transform images and video. You must have the necessary rights and permissions for material you submit, including identifiable people's likenesses. Review outputs before publishing or supplying them to a client. Generated results can contain errors and may not be unique or suitable for your intended use.

Do not use the service to infringe copyrights, misuse personal information, create unlawful sexual content or child sexual exploitation material, or generate unlawful impersonations or deepfakes. Do not interfere with systems, attempt unauthorised access, or use automation to abuse the service. Reselling or brokering access requires our prior consent.

We may suspend access or terminate an account for prohibited content, deliberate disruption, or other violations of these terms, with prior notice where applicable.

Plans, credits, and renewal

Credits are units used to pay for generation features; they are not money held in a bank account. The pricing page and checkout describe the selected plan, charge, billing interval, and credit allocation. Check these details before paying. Available payment methods are shown during checkout.

Subscriptions renew according to the interval you select until cancelled. You can cancel to stop future renewals; cancellation does not automatically refund a previous charge. One-time credit packs are separate purchases. Generation costs depend on the model and settings selected for the task.

Requesting a refund

Contact us within seven days of purchase with your account email, order number, purchase date, and the reason for the request. Requests outside that window are not accepted under the refund policy below, except where applicable law requires otherwise. Approved refunds go back to the original payment method; processing time depends on the provider.

The following conditions apply to refund requests:

• Subscriptions: Eligible purchases may receive a proportional refund after deducting the value of used credits and the payment provider's processing fee, approximately 5%.
• Automatic renewals: A renewal may receive a full refund if no credits have been used during that renewal period. The subscription is cancelled when the refund is issued. Any credit use during the renewed period makes the renewal fee non-refundable.
• One-time packs: A partial refund may be requested when less than 30% of the purchased credits have been used. Used credits are not refundable. Usage above 30% is not eligible for a refund unless required by law.
• Usage limits: Once more than 100 credits have been used, only a proportional partial refund is available, subject to the other eligibility conditions above.
• Accidental annual purchases: An annual purchase made in error may be converted to a monthly purchase, with one month of subscription charges and processing fees deducted.
• Promotions: When calculating deductions from promotional purchases, used credits are valued at the original, undiscounted price.

Accounts with heavy credit usage or a large volume of generated content, requests involving prohibited or infringing content, and attempts to abuse refunds are not eligible. Contact support about billing problems so we can investigate; unresolved chargebacks may result in account restrictions.

Generation quality and failed tasks

AI output depends on the prompt, reference material, model, and generation settings. Differences in style, details, instruction-following, motion, or audio synchronisation are possible. A successfully generated file is not refundable solely because it does not match your expectations or creative preferences. Consider a small purchase before committing to a larger credit pack.

If a platform failure prevents a generation from completing or produces a file that is entirely corrupted and cannot be opened, contact us within 24 hours. After verification, we will restore the credits or fees consumed for that task, or regenerate the content. A failed attempt to produce prohibited or infringing content does not qualify for this remedy.

Availability and responsibility

The service is intended to be available around the clock, but maintenance, technical faults, provider outages, and events outside our control may interrupt access. We do not guarantee that free services or AI results will meet a particular standard of accuracy or suitability. We are not required to resolve disputes between users or between a user and another party.

We are responsible for harm caused by our intentional misconduct or gross negligence to the extent required by applicable law. Where a limitation is permitted, our liability is limited to the amount you paid for the relevant service. Nothing in these terms removes rights or liabilities that applicable law does not allow the parties to exclude.

Disputes and contact

These terms are governed by the laws of the Republic of Korea, and the Seoul Central District Court is the designated court of first instance, subject to mandatory applicable law.

For account, payment, or service questions, contact support@pavoai.app through the details on our Contact page. Our Privacy Policy explains how information is handled when you use the workspace or request support.